Return / Exchange Policy
Return / Exchange Policy
Our customers have a 30 day return policy upon
delivery. If you are not satisfied with the products
for any reason return them for a refund*, less
shipping charges.
NO
restock fees.
.
*Shipping charges are not refundable for all
purchases. We do NOT refund the cost shipping only
the purchase price of the item.
.
Embroidered or Altered items are NOT RETURNABLE,
EXCHANGEABLE, or REFUNDABLE. Returned items must
not be washed or worn. All original tags must be
attached.
.
Return Authorization Required
Before you return or exchange any item for any
reason - You must first contact us for a Return
Authorization Number (RMA) which is required for all
returns or exchanges, and shipping instructions.
Contact
us by e-mail
returns@flameresistantwear.com
or FAX 928 453-4289
.
Exchanges
For faster service on
exchanges, we recommend you reorder and purchase the
correct item online. Send the return back to us with
the RMA number. When the old products are returned
we will credit your account, less shipping charges.
The customer is responsible for cost of shipping the
exchange.
The
customer is responsible for all freight charges
associated with the return, exchange, and reorder.
Shipping
charges will apply for all exchanges.
.
Defects in Workmanship
Defect in workmanship must be presented to us by
phone (928 453-3204), fax, or e-mail
returns@flameresistantwear.com
within 5 business days from receipt of your order.
(Be sure to include the order number, item, and your
name.)
.
Shortages or Incorrect Orders
All claims for shortages or incorrect
orders must be presented to us by phone (928
453-3204), fax, or e-mail
returns@flameresistantwear.com , within 5
business days from receipt of your order. (Be sure
to include the order number, item, and your name.)
.
Order Cancellations
Orders shipped, but
refused by the customer will still be charged
shipping charges. Embroidery orders which have
already been submitted to our embroidery company cannot be canceled, changed, or returned. Orders
which have already reached our distribution center
cannot be canceled, changed, or stopped.
Shipping charges will
apply if the order has shipped or is in our
distribution system.
Orders
that have been shipped, but not wanted by the
customers should follow our return policy shown
above.
Shipping Information
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Shipping Charges will be
calculated during the check out process.
Shipping costs are based on weight of the
order and how far your location is from our
closest warehouse.
All Orders are shipped either
UPS Standard Ground or UPS 3 Day Select to
the continental United States only . Orders
for Alaska and Hawaii must be telephone
orders. All orders require 48 hours to
process before shipping, not including
weekends or holidays. This includes 3 day
select. .
3 Day Select
does not mean you will have delivery in 3
days. Only that will we ship the order using
UPS 3 Day Select, which is usually twice as
fast as ground. We make no guarantee on
delivery time and are not responsible for
delays caused by UPS.
UPS Ground:
After the 48 hour processing period, not
including weekends, the order will ship UPS
ground which normally takes 3-5 days for
delivery.
3 Day Select:
After the 48 hour processing period, not
including weekends, the order will ship UPS
3 day select. (3 Day Select is twice as fast
as Ground) Selecting 3 Day Select does NOT
mean you will receive your order three days
after the order is placed.
Embroidery orders may
require up to 14 additional days before
shipping.
Online Orders
-
Shipping charges are calculated based on
the weight of the order using the actual
UPS published counter rates by UPS
online. There are no hidden handling
charges. UPS ground delivery will take
3-5 days on average.
Mail Orders -
Flat shipping charges based on price.
UPS ground delivery will take 3-5 days
on average.
International
Orders -
None.
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